FAQ

FREQUENTLY ASKED QUESTIONS

FREE DELIVERY*
* FILE13 offers you free delivery when your transaction exceeds $ 75 (depending on the exchange rate , approximately 57 $ US / 48EURO / 43 GBP / 43 AUD)

Otherwise, FiLE13 offers delivery in CANADA and INTERNATIONAL, at a flat rate of $ 10. (Based on current exchange rate, approximately US $ 7.60 / 6.5 EURO / GBP 5.70 / AUD 10)

In general, items are shipped within 24 hours (business day) via Canada Post OR international mail service. For orders in Canada, the tracking number will be automatically provided. Tracking number for international orders is available on request.

Note that File13 is located in Canada and delivery times may vary depending on the destination.

Depending on the condition of our inventory, File13 items (Sunglasses / Watches / Accessories) are shipped either from Terrebonne, Quebec, Canada or from our warehouse located in China. Therefore, calculate about 12-15 business days before receiving your package. Contact us for more details.

In addition, File13 is not responsible for customs fees that may be imposed by your customs services. If in doubt, contact us for more information.

Filière13 is proud to accept secure payment methods that ensure both your privacy and the development of our company.

Accepted payment methods are: Paypal, Credit Card (via Stripe), Google Pay and Apple Pay. Interac transfers are also available upon request.

180-DAY WARRANTY!

At Filière13 – File13 we are proud of our products and believe in the exceptional quality of these products. That’s why we offer a warranty against defects in workmanship, materials and shipping issues, causing damage, for a period of 180 days from the date of purchase. You will find here all the details about your FILE13’s WARRANTY.

ONLINE PURCHASE

NEW – At FILE13, we understand that buying sunglasses online is not an easy task. To simplify your decision-making process, FILE13 now offers you an exclusive BUYING GUIDE! This little lexicon will allow you to choose your frame according to the shape of your face. Consult your selection tool FILE13. COMING SOON

FLEXI-BUY

NEW – FILE13 now offers you ‘FLEXI-BUY’ allowing you to buy online without hassle. In simple language, you buy your glasses OR your watches on our website www.FILE13.ca, you try them in the comfort of your home and in front of your people and if they do not suit you, you return them to us at no charge for a full refund. It’s that simple! You will find here all the details about your FLEXI-BUY.

NO-2-YIKES®

NEW – For a period of 2 years following your purchase of FILE13 glasses, you will benefit from the NO-2-YIKES® policy free of charge. Thus, if you accidentally break your sunglasses within two years of purchase, we will offer a replacement (Same model or similar) at 50% OFF the regular price. The delivery could also be free if your total purchase exceeds $ 75. Learn more about the NO-2-YIKES®

Please see our full exchange and return policy: HERE

In search of a family learning activity, we launched FILE13. This entrepreneurial success allows us to teach our children the accomplishment and perseverance through honest and effective business activities. All members of the family are involved at all times in the process behind Filière13. From brainstorming, designs, business agreements, ethical decisions, production, marketing, marketing, distribution and essentially customer service.

FILE13 products are family-designated directly here in Canada. In order to ensure you offer competitive prices, they are manufactured in various countries around the globe, mainly in Asia and are only available online. FILE13 has no physical sales outlet, besides ephemeral shops set up during popular events.

Although we EXCEL in the production of wooden sunglasses, you will find on our website other items such as wooden watches with unique designs and other items that will complement your personality! Visit our online store and take advantage of exceptional offers.

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